FAQ
Can I speak to someone regarding a product?
Please see our Get In Touch page to contact us or email info@odiehome.com where we aim to get back to you within 24 hours.
Do you deliver?
Yes, we deliver Australia wide. We use quality couriers to ensure your product(s) will arrive in perfect condition.
Standard metro Melbourne deliveries: Once your order has been placed and paid for in full we will book in your delivery with our chosen courier company.
Interstate deliveries: Once your order has been placed and paid for in full we will dispatch your product(s) with our chosen interstate courier company. The time for delivery varies depending on your location. Please note drop off is in the driveway only. Please see the Shipping and Returns page for more information.
Do you deliver to a PO Box?
No we don’t, only residential or business addresses.
How much is delivery?
The cost of delivery varies depending on the product and location. You can estimate your shipping cost in the shopping cart by entering your state and postcode. Shipping will be added to your cart once you have entered your delivery address.
Are your products in stock?
Yes we have majority of our products in stock. If an item isn’t in stock please contact us to find out the expected date of arrival. These items can still be purchased, but will be placed on backorder until the product arrives. Once back in stock we will call you to arrange delivery/pick up.
Which payment methods can I use to pay for my order?
We accept Visa, Mastercard, and PayPal.
Can I pay for my order over the phone?
Unfortunately we can not offer over the phone payments at this time. Please contact us if you would like to use another payment method.
Can I pay for my order at the time of delivery?
No you can’t. All orders must be paid in full before they can be dispatched from our warehouse.
Yes it is. We use 'Verisign' website encryption, the world's largest and most secure SSL encryption security company, so all your details remain perfectly safe. We never keep credit card details on file.
Will I be supplied with an invoice after placing my order?
Yes, you will receive an Australian tax invoice after you purchase from us. If you have misplaced your invoice we will be happy to email you a new one. Simply email our customer service team on info@odiehome.com and we will send you a new one.
When will my order be delivered?
Standard Delivery Time Frames
ACT 2-5 business days
NSW 3-5 business days
QLD 4-6 business days
VIC 4-7 business days
SA 5-7 business days
TAS 5-8 business days
NT 7-10 business days
WA 7-10 business days
Delays in Transit:
Delays in transit, although infrequent, are sometimes unavoidable. We work very hard with our carriers to provide an excellent service, but circumstances beyond our control will occasionally occur. Should such a delay occur we will work with you to minimise any inconvenience, however, we will not be held responsible for such delays. Please note that an order cancelled by you in transit will be treated as a '30 day guarantee return' and you will receive a full refund, less shipping each way, once the items have been returned to us in good order and condition.
What happens if my delivery arrives damaged?
If you receive a product from us that is damaged please contact us as soon as possible to arrange a replacement. You will not have to incur any shipping costs to return the item to us or to receive the new item. For further details see our terms and conditions page.
What if I change my mind?
At Odie Home, we want to have as many ambassadors across Australia as we can, and will do everything in our power to make sure you're happy. Therefore, if you buy from us and for any reason you are not delighted with your purchase, you can return your order to our warehouse for a full refund, provided you contact us within 30 days of arrival. Please note all shipping costs will be deducted from the refund, including shipping to you, and return to us, excluding damaged stock. See our terms and conditions page for further details.
What if I have missing parts in my order?
If you receive a delivery and notice there is something missing please contact us.
What should I do with the left over cardboard after my delivery has arrived and I’ve unpacked it?
All of our products are delivered in cardboard packaging to ensure the product stays intact during delivery. Most local councils have a free cardboard disposal system, so give them a call to arrange accordingly.
Do you have social media accounts?
Yes we do. We love new followers so check us out on the following accounts:
Instagram: @odie.home
Facebook: https://www.facebook.com/odiehomelife/
Why should I buy from Odie Home?
At Odie Home, we strive for customer satisfaction, and our mission is to make every outdoor moment memorable. Whether you're a beach enthusiast, a park goer, or someone who loves to entertain in your backyard, we have the perfect products to elevate your outdoor experience.
We believe in our products. We're all about making the most of great weather and the best of company. We do our bit to make this experience all that it can be by specialising in high quality items that offer the finest in comfort, style, durability and convenience.
This means we'll bend over backwards to ensure that every interaction you have with us is as pleasant and painless as possible. We want you to have a great time dealing with us, from your first queries through to your enjoyment of the luxurious, high quality product.
Who owns the business, is it Australian owned?
Odie Home is a 100% Australian business. Our ABN is 42676610370.
How do I care for one of your umbrellas?
Our umbrellas are carefully selected to provide years of trouble free use. Exposure to excessive winds, however, will damage any umbrella. We recommended the umbrella is folded when not in use. Our breach umbrellas come with a quality umbrella cover that can further extend the life of your umbrella. Some trees, animals and birds can excrete substances that can damage umbrella fabrics. Accordingly, it is not recommended that umbrellas remain deployed under trees for significant periods of time.
If you have any other questions please feel free to contact us!